客戶服務專員 Customer Service Specialist

Steve

Get to know: KABOB CLOUD

www.kabob.io

工作內容：

1. 協助處理客戶軟件授權相關議題，從授權提供客戶使用採購跟進，涵蓋客戶使用基礎教程與上線啟用環節。

2. 執行銷售專案並且掌握進度排程。

3. 協助客戶說明使用程序與排除錯誤情況。

協力處理以下兩部分客戶的銷售作業服務與支持：

- 中小直線客戶（連鎖品牌商戶）

- 渠道合作夥伴（經銷合作夥伴）

短期目標

焦點在於跟進現有客戶新客戶，完成服務目標幫助銷售。

中長期目標

完成目標，協力達成營運業績目標。

最後的期待

團隊成員年輕富有創意，我們相信任何一個偉大的成就，

都是每個人能夠盡情的發揮自己的熱情，

相信你的加入就能感覺到，我們不僅僅是銷售軟件，

而是在打造一個前所未有的生態系體驗...

而這每一步需要你的加入盡情發展所長。

職務需求\擅長工具

- Excel

- PowerPoint

- Word

職務需求\工作技能

- 行政事務處理

- 文件或資料輸入建檔處理

- 客戶資料更新維護

- 客戶情報蒐集

- 客訴案件處理

- 產品介紹及解說

Job Description:

1. Assist in handling customer software licensing issues, including licensing procurement, customer usage tutorials, and online activation processes.

2. Execute sales projects and maintain progress scheduling.

3. Assist customers in explaining usage procedures and troubleshooting.

Collaborate in providing sales operations services and support for the following customer segments:

- Small and medium-sized direct customers (chain brand merchants)

- Channel partners (distribution partners)

Short-term goals:

Focus on following up with existing and new customers to achieve service objectives and assist in sales.

Medium to long-term goals:

- Achieve operational performance goals by completing objectives and collaborating effectively.

Final Expectations:

As a team member, we expect you to be young and creative. We believe that every great achievement comes from individuals who can fully unleash their passion. With your joining, you will feel that we are not just selling software but creating an unprecedented ecological experience. Each step of this journey requires your involvement and the full development of your talents.

Job Requirements & Proficient Tools:

- Excel

- PowerPoint

- Word

Job Requirements & Skills:

- Administrative task processing

- Document or data entry and filing processing

- Customer data update and maintenance

- Customer information collection

- Customer complaint handling

- Product introduction and explanation