|
English Below 【公司简介】 UniUni是加拿大领先的定制化同城速递解决方案供应商。截至2023年2月份，UniUni已经进行多轮融资，覆盖所有主要加拿大城市，并开始进入美国市场。业务量遥遥领先同类公司，发展机会多，未来可期。因业务扩张迅速，UniUni现诚聘招前台客服，公司福利齐全，职位上升空间大！
【为什么选择UniUni】 加拿大最具规模和发展潜力的同城配送公司之一，专业化运营方式，人性化管理风格，为员工提供良好的工作氛围。现有全职员工百人，注册加拿大司机超过5000人。目前已经扩张至加拿大美国多个主要城市。
【职责】 再线上CRM系统中回复，处理，解决顾客tickets 根据需要回复电子邮件 确保客户满意并提供专业的帮助 处理客人要求及投诉 保证顾客满意度 【要求】 工卡，全职 至少1年以上本地客服经验 可随机应变各种突发情况或客户需求 较强的沟通能力，英语沟通流利 工作细心，有耐心、责任心 紧急情况需要去到office办公
Who Are We? UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story. Responsibilities Manage large amounts of CRM tickets, emails, and in-person customer service interactions Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team KPIs. Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure follow-up to ensure resolution. Keep records of customer interactions, process tickets, and file any documents Follow communication procedures, guidelines, and policies Respond promptly to all customer inquiries Requirements Related Work Experience Proven customer support experience or experience as a Client Service Representative Formal Education or Equivalent Strong customer contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem-solving skills another language (French, Mandarin, Cantonese, etc) is an asset Need occasionally travel to branch to cover urgent situation
All interested applicants are requested to submit a resume. In order to comply with BC regulations, we only accept candidates who live in the Vancouver area. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted. (438) 680-3724
| 
发表于 2023-7-6 00:27:42